IMMERSIVE TECHNOLOGIES ENABLE NEW REMOTE ASSISTANCE OPPORTUNITIES
After sales services are key features in client relations, our technological solutions make this process easier with powerful data analysis and support management tools. Thanks to the digital twin it is possible to track precisely every operation and validate every step with a detailed report which is fundamental for commercial and maintenance purposes.
Maintenance and support
Our applications are rich of visual and interactive features. We can track and analyze each time an object is selected, the interaction time and type, the duration of the gaze directed to it and many more actions. Immersive technologies in maintenance services unlock new opportunities of remote assistance where the operators gets all the information directly on the product and can interact with them. He has access to the entire technical documentation and will be able to remotely communicate with an expert for complex operations.
After sales marketing usually customize the experience based on profiled data of the client. For this purpose it is possible to use data tracked inside immersive products.
Virtual maintenance solutions reduce travel costs due to remote assistance, qualified personnel training cost and product/service downtimes.