THE CHALLENGE

Complexity in remote maintenance

Maintenance of equipment and troubleshooting remotely are becoming increasingly complex challenges for modern businesses. With sophisticated machinery and teams spread across various locations, effective communication and access to real-time technical information are often limited, leading to inefficiencies, downtime, and high costs. Traditional remote support solutions are no longer sufficient to meet the demands of modern operations.

THE SOLUTION

Mixed Reality for field service

Our company has developed Connect, a platform based on Mixed Reality technology that revolutionizes remote support. With Connect, technicians can view maintenance procedures in real time directly in their line of sight, easily communicating with experts from around the world. The integration of mixed reality allows the remote expert to interact with a digital twin of the machinery, simulating interventions and sending precise instructions to the on-site operator. This overlay of data and technical instructions directly on the equipment greatly enhances execution accuracy and speed, transforming remote maintenance into a smoother and highly effective process.

THE RESULT

Smart maintenance and reduced costs

The implementation of Connect has transformed maintenance operations, reducing downtime and operational costs. With procedures displayed directly in the technician’s field of view and real-time communication with remote experts, technicians can quickly and accurately resolve complex issues without the need for costly travel.

Connect fosters collaboration among teams, enabling technicians and specialists to work together in synergy, regardless of distance. This innovative platform streamlines operations, accelerates technical support, and allows companies to scale maintenance activities, responding swiftly to new demands.

Remote Field Service in Mixed Reality

After Sales